Return Policy

  1. Eligibility for Returns

    • Original Condition: Items must be in their original packaging, unused, and in the same condition as received.
    • Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.
    • Return Window: Returns must be made within 30 days of the purchase date for unopened goods.

  1. Non-Returnable Items

The following items cannot be returned:

      • Opened consumables (e.g., toners, inks)
      • Custom or special order items
      • Clearance or sale items

  1. Damaged or Defective Items

    • Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
    • Reporting: Damaged or defective items must be reported within 7 days of delivery.
    • Confirmation: Contact us first to confirm the product is faulty. We may need information from the manufacturer to confirm the fault.

  1. Return Process

    1. Initiate a Return: Contact our customer service team at support-au@copynetdirect.com.au email or 1800 820 074 to initiate a return. Provide your order number and reason for return.
    2. Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how and where to send your package.
    3. Shipping: Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or incorrect items). Use a trackable shipping method and consider purchasing shipping insurance.
    4. Packaging: When returning items, pack them in another box to ensure the original packaging is not damaged by stickers, courier handling, etc.

  1. Refunds

    • Processing: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
    • Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
    • Restocking Fee: A restocking fee of 15% may be deducted from your refund for returned items that are not defective or damaged.

  1. Exchanges

    • Process: If you need to exchange an item, follow the return process to return the original item and place a new order for the replacement.
    • Stock Availability: Exchanges are subject to product availability.

  1. Faulty Goods Specifics

    • Weight Requirement: Most cartridges must meet a minimum weight before we can accept them for return.
    • Print Samples: Laser or copier returns must include printed pages from the cartridge in question.
    • Tampering: Products that have been refilled or tampered with will not be accepted.
    • Seal and Secure: Ensure cartridges are sealed and secured to prevent leaks or loss in transit.

  1. Contact Us

For any questions or concerns regarding returns, please contact our customer service team at:

      • Email: support-au@copynetdirect.com.au
      • Phone: 1800 820 074
      • Address: Unit E105, 324 Annangrove Road, ROUSE HILL NSW 2155