Order Processing
- Processing Time: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Order Changes: Changes to orders can be made before the order is processed. Once the order is processed, changes cannot be made.
Shipping Rates and Estimates
- Free Shipping: Free delivery on purchases over $95 (including GST).
- Standard Shipping: For purchases below $95, a delivery charge of $8.95 (including GST) per order is applicable.
- Domestic Shipping: We supply and ship all our products Australia-wide only.
- International Shipping: Please contact us if you want us to ship overseas.
Shipping Methods
We use the following carriers for our shipments:
- Australia Post eParcel
- Various couriers
You will be able to select your preferred carrier and shipping method at checkout.
Delivery Times
- Standard Delivery: As a general guide, delivery to major cities and towns can arrive in 1 to 3 business days (if ordered before 3 pm), while it could take up to 5 business days for other areas.
- Express Service: For urgent service, call us on 1800 820 074. Additional costs may apply.
Delivery times are indicative only, and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused as a consequence.
Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track the progress of your shipment through the carrier’s website using the tracking number provided.
Delivery Requirements
Deliveries can only be made where a signature to verify the delivery can be obtained. The best addresses are where someone is home between 7 am and 6 pm on weekdays, or a business address which is open during normal business hours. Usually, if delivery cannot be made, Australia Post and couriers will leave a note to make another appointment or for you to pick up the item, but this cannot be taken for granted. If delivery cannot be made, you will be responsible for any delivery fees incurred even though you may not receive the item, so make sure someone is available to sign.
Shipping Restrictions
- P.O. Boxes: We may be able to deliver oversized orders to P.O. boxes. Please contact our customer service team on 180 820 074 for more information.
Customs, Duties, and Taxes (International Shipping)
Copynet Direct is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damaged or Lost Packages
- Damaged Packages: If your package arrives damaged, please contact us immediately with photos of the damage, and we will work with the carrier to resolve the issue.
- Lost Packages: If your package is lost in transit, please contact us, and we will work with the carrier to locate your package. We are not responsible for lost packages if the carrier confirms delivery.
Return to Sender
If a package is returned to us due to an incorrect address or unclaimed package, the customer is responsible for any additional shipping fees to reship the package.
Out-of-Stock Items
If any item on your order is out of stock, we will contact you (by email or phone) within 24 hours and give you an estimated delivery date as well as the option of waiting for your items or receiving a full refund. We apologize in advance for any inconvenience this may cause.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at:
- Email: support-au@copynetdirect.com.au
- Phone: 1800 820 074
- Address: Unit E105, 324 Annangrove Road, ROUSE HILL NSW 2155