Warranty Policy

Manufacturer’s Warranty Policy for Genuine OEM Cartridges

  1. Coverage

This warranty applies to Genuine Original Equipment Manufacturer (OEM) cartridges purchased from Copynet Direct. The manufacturer’s warranty covers defects in materials and workmanship under normal use.

  1. Warranty Period

The warranty period is determined by the cartridge manufacturer. Please refer to the manufacturer’s warranty documentation included with your product for specific details.

  1. What is Covered

The manufacturer’s warranty typically covers:

      • Defects in materials or workmanship
      • Failure to print due to a manufacturing defect
      • Leaking or malfunctioning cartridges

  1. What is Not Covered

The warranty does not cover:

      • Damage caused by improper installation, misuse, or neglect
      • Cartridges that have been refilled, remanufactured, or tampered with
      • Normal wear and tear
      • Damage caused by using non-OEM or incompatible printer parts

  1. How to Make a Warranty Claim

    1. Identify the Issue: Ensure that the issue with your cartridge is covered under the manufacturer’s warranty. Consult the troubleshooting section of your printer’s manual or contact our customer service team for assistance.
    2. Contact Us: Reach out to our customer service team at [customer service email] or [customer service phone number] to initiate a warranty claim. Provide your order number, a description of the issue, and any relevant photos or documentation.
    3. Return Authorization: If your claim is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the defective cartridge/item.
    4. Return the Cartridge: Send the defective cartridge back to us as instructed. Ensure the cartridge is securely packaged to prevent damage during transit. Customers are responsible for return shipping costs unless otherwise specified.
    5. Replacement or Refund: Upon receipt and inspection of the returned cartridge, we will process a replacement or refund in accordance with the manufacturer’s warranty terms.

  1. Limitation of Liability

Copynet Direct is not responsible for any indirect, incidental, or consequential damages arising from the use of any Genuine OEM cartridges purchased from us. Our liability is limited to the purchase price of the cartridge.

  1. Contact Us

For any questions or concerns regarding shipping, please contact our customer service team at:

      • Email: support-au@copynetdirect.com.au
      • Phone: 1800 820 074
      • Address: Unit E105, 324 Annangrove Road, ROUSE HILL NSW 2155